Netiks 360CRM
Turn Customer Data Into Better Relationships
Bring customer data, sales, service, marketing, automation, and intelligent insights together in one connected CRM solution built on Microsoft Dynamics 365.
One Customer. One Connected View.
Customers interact with your organization across multiple teams, systems, and touchpoints. Netiks 360CRM brings that information together, giving your teams a clearer understanding of every customer and the tools to act on it.
From sales opportunities and service requests to interactions, activities, and customer history, 360CRM helps teams work with better context, collaborate more effectively, and deliver more personalized experiences.
Transform Every Customer Interaction
Stronger Customer Relationships
Give your teams a complete view of customer information, interactions, preferences, and history so every conversation can be more relevant and informed.
More Effective Sales
Manage leads, opportunities, pipelines, follow-ups, and recommendations while helping sales teams identify and act on opportunities faster.
Faster Customer Service
Streamline case management, automate service workflows, monitor SLAs, and give customer-facing teams the information they need to resolve requests efficiently.
Smarter Decisions
Turn customer and operational data into actionable dashboards, insights, and recommendations that support better business decisions.
Everything Your Teams Need to Work Smarter
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360° Customer View
Bring customer profiles, interactions, activities, opportunities, requests, and history into one centralized view. -
Sales Automation
Manage leads, opportunities, pipelines, follow-ups, sales activities, and recommendations through structured and automated processes. -
Customer Service
Manage customer requests, cases, escalations, SLAs, and service activities from one connected platform. -
AI-Powered Assistance
Support teams with intelligent recommendations, customer insights, suggested actions, and AI-assisted workflows. -
Workflow Automation
Automate repetitive tasks, notifications, approvals, assignments, follow-ups, and other business processes. -
Analytics & Reporting
Turn customer and operational data into dashboards and reports that give teams better visibility into performance and opportunities. -
Marketing & Customer Engagement
Segment audiences, manage campaigns, create personalized journeys, and coordinate customer communications across different stages of the relationship. -
System Integration
Connect CRM with existing enterprise applications, data sources, and Microsoft technologies to create more connected processes across the organization.
Built on Microsoft Dynamics 365
Netiks 360CRM combines the power of Microsoft Dynamics 365 with Netiks’ CRM expertise, industry knowledge, customization, and integration capabilities to create a solution tailored to your organization.
Built within the Microsoft ecosystem, it connects customer data, automation, analytics, and collaboration while integrating with technologies such as Microsoft Teams, Power BI, and Azure.
Key Advantages
- Scalable and customizable CRM platform
- Integration with Microsoft technologies
- Centralized customer information
- Workflow and process automation
- Real-time insights and reporting
- Industry-specific configuration
Add Intelligence to Every Customer Interaction
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CRM Enhanced with AI
Netiks 360CRM can be enhanced with Genetiks Copilot to bring AI-powered assistance directly into customer-facing workflows. -
Smart Recommendations
Surface relevant follow-up actions, opportunities, and recommendations based on customer information and previous interactions. -
AI-Assisted Productivity
Help users access customer context, identify useful insights, and take the next appropriate action more efficiently. -
Connected to the Tools You Already Use
Genetiks Copilot integrates with Microsoft Dynamics CRM and Microsoft Teams, helping users access AI capabilities within their existing work environment.
CRM Built Around Your Industry
Different industries have different customer journeys, processes, regulations, and service requirements. Netiks adapts its CRM solutions around those needs.
Banking & Financial Services
Netiks 360Bank
Centralize customer information, improve relationship management, support sales and service teams, and deliver more personalized banking experiences.
Insurance
Netiks 360Insurance
Streamline customer and policy-related processes, support renewals and service activities, and identify cross-selling opportunities more effectively.
Government & Public Sector
Netiks 360Gov
Modernize citizen engagement, automate service processes, improve case management, and create more connected government services.
Telecommunications
Netiks 360Telco
Bring customer information, service activities, interactions, and sales opportunities together to support stronger customer engagement.
Real Estate
Netiks 360RealEstate
Centralize customer and property interactions, streamline lead and sales processes, and help teams match prospects with opportunities more efficiently.
Designed to Work With Your Existing Ecosystem
Your CRM should connect your business, not create another information silo.
Netiks 360CRM can integrate with existing applications, databases, Microsoft technologies, and other business systems to help teams access the information they need while supporting connected workflows across the organization.
Whether you are implementing a new CRM environment or extending your existing Microsoft ecosystem, Netiks can design the solution around your current infrastructure and business requirements.
From Strategy to Implementation
A successful CRM project involves more than technology.
Netiks supports organizations throughout the implementation lifecycle, including:
- Business and technical assessment
- CRM solution design
- Industry-specific configuration
- Customization and workflow development
- Data migration
- System integration
- Testing and deployment
- User training
- Ongoing support
The result is a CRM environment designed around how your organization actually works.
Frequently Asked Questions
What is Netiks 360CRM?
Netiks 360CRM is a customer relationship management solution built on Microsoft Dynamics 365. It brings customer data, sales, service, marketing, automation, analytics, and intelligent capabilities together in one connected environment.
How is Netiks 360CRM different from standard Microsoft Dynamics 365?
Netiks builds on Microsoft Dynamics 365 by adapting the platform around each organization’s processes, industry requirements, integrations, workflows, and customer journeys. It combines Microsoft technology with Netiks’ implementation expertise and industry-specific CRM capabilities.
Can Netiks 360CRM integrate with our existing systems?
Yes. Netiks 360CRM can be integrated with existing enterprise applications, databases, Microsoft technologies, and other business systems according to your organization’s requirements.
Can 360CRM be customized for our industry and processes?
Yes. The solution can be configured around specific workflows, roles, customer journeys, approval processes, data requirements, and industry needs.
How does AI enhance Netiks 360CRM?
AI capabilities can support customer insights, recommendations, suggested follow-up actions, workflow assistance, and user productivity. Genetiks Copilot can also integrate with Microsoft Dynamics CRM and Microsoft Teams.
What does a Netiks CRM implementation include?
Depending on the project, an implementation can include assessment, solution design, configuration, customization, integration, data migration, testing, deployment, training, and ongoing support.
